Printer Error on Initial Cartridge Installation
- Cartridge not recognized
- Low toner warning
- Re-seat cartridge error
- C.R.U.M. error (Xerox only)
- Supply memory error
* Free shipping to continental US.
Before you fill out a return request to return your defective toner or inkjet cartridge, please carefully review the troubleshooting tips below to make sure that the toner or inkjet cartridge is the source of the problem. Frequently the cartridge is not the problem – in these cases replacing the cartridge will not solve the problem.
When a cartridge is not recognized or does not show full when installed, it may be the result of a printer memory error. A "Cold Restart" will allow your printer to erase its supply memory, and then re-calibrate on start-up.
The Sealing tape keeps the cartridge drum from releasing toner during shipping. Gears "Clicking" or pages not printing may be a sign that the tape isn't removed, or that the gears are not clean.
Particles of paper or built up toner residue can cause an improper seal of the toner cartridge. A good cleaning will often resolve the issue.
A faulty magnetic image drum is the most common cause for streaking and fading. Replacing the Drum may solve the issue.
Loose toner powder on the printed page is frequently caused by a fuser unit that is not heating properly to fuse the toner to the paper. The fuser temperature changes based on the type of paper or card stock selected. Adjusting or replacing the fuser settings may solve the issue.
A shaded background can be caused by a toner cartridge that is not firmly seated, or if the printer drum rollers/cartridge interface are dirty.
Poor quality or old paper stock can also cause a shaded background.
Printer density setting should also be properly set based on the type of paper you are using.
Your cartridge appears to be running low sooner than it should, based on factory page yield metrics.
Please also see "Printer Error on Installation" problem, above.
Factory page yield estimates are based on average 5% text/graphics coverage on the page. If you are printing graphics or heavy text applications, coverage will be more than 5%. For example, if you coverage is 10%, your cartridge will run out in half the number of pages specified in the factory page yield. In order to accurately determine page yield, you will need to print a statistics page from your printer, which will provide expected page yield based on the level of text/graphics coverage on the pages you have been printing.
When Ink jet cartridges are not recognized on installation, it is often caused by a printer memory failure. Unplugging the printer from its power source may help clear the memory. Cleaning the cartridge contacts may improve the printer's ability to read the cartridge information chip.
Blank pages are often a result of a connection error between the printer and the print driver on your computer. Disconnecting and reconnecting the power and Data Connection may resolve the issue.
The ink jet cartridge pin-hole may become dry and clogged. Holding a moist paper towel may Draw out the clog so you can resume printing.
Running your printer's cleaning and cartridge alignment process will often help fix the printer's color mix.
One or more inkjet pin-holes may become dry and clogged. Holding a moist paper towel may draw out the clog.
Your cartridge appears to be running low sooner than it should, based on factory page yield estimates.
Please also see "Printer Error on Installation" problem, above.
Factory page yield estimates are based on average 5% text/graphics coverage on the page. If you are printing graphics or heavy text applications, coverage will be more than 5%. For example, if you coverage is 10%, your cartridge will run out in half the number of pages specified in the factory page yield. In order to accurately determine page yield, you will need to print a statistics page from your printer, which will provide expected page yield based on the level of text/graphics coverage on the pages you have been printing.