Frequently Asked Questions (FAQ)
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Frequently Asked Questions (FAQ)

Who is responsible for my order? has been acquired by Ink Technologies, LLC. All orders, returns and inquiries are processed by Ink Technologies, LLC.

How do I place an order?
There are 3 easy ways to place an order:

  1. Place the order through our website using our secure website.
    Read about how we make your shopping experience secure

  2. Place an order over the telephone.
    View our contact information for our telephone number and hours of operation.

  3. Fax an order to us.
    Follow the instructions for faxing an order to us on our Contact Us page.

What payment options are available?
We accept Visa, MasterCard, American Express and Discover Card. Purchase Orders are available for schools and government agencies.

How to order by Purchase Order.

When will I receive my order?
We stock ink and toner for virtually all the printer models listed on our website. Shipping information and times can be found on our Shipping Information page.

Read our Shipping Information page

How long is the warranty on compatible toner and ink?
We warranty all our compatible toner and ink for 1 year.

Read our Warranty and Return Policy page

Will using a compatible product void my printers' warranty?
The Magnuson–Moss Warranty Act allows a consumer to use a compatible product in their printer and the manufacturer must warranty the printer unless they can prove the compatible product damaged the printer. Our compatible products are made to the same specifications as the genuine version and therefore will not damage the printer. All our compatible products carry our Satisfaction Guarantee so you can feel confident in purchasing our product.

Learn about our Satisfaction Guarantee
Learn about our compatible ink and toner cartridges

Have additional questions? Do you prefer to order by Phone?
Call us between 8am and 6pm EST at 1-866-313-2879 or contact us via email.
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Discounted Ink and Toner Products

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