"Spooler subsystem app has encountered a problem and needs to close" error message

28. October 2010 21:13 by Calvin Yu in Troubleshooting and Printer Tips  //  Tags:   //   Comments

Nothing is more annoying than going to print something and instead getting an error message on your ink or toner cartridge printer. Sometimes, these error messages can be hard to get rid of, especially if you don't know what it means. One of these error messages is about the spooler subsystem app having a problem and it needs to close.

Spooler subsystem close error message

This message will usually appear whenever you go to stop or start your Print Spooler service. It can also happen when you go to click the 'Start' button and click on 'Printers and Faxes.' Then, when you are trying to print, you will get another error message that says the "Operation can't be completed."

One of the problems that might cause these error messages is because third-party services or printer drivers can affect the function of a printer that is newly installed. As an example, if you are adding a new printer but you have a custom print driver already installed in your computer, this can be a cause for the errors.

Below are some steps to try to fix the problem. These steps involve modifying the registry. It is very important that you read and follow directions carefully because changing something incorrectly can cause further problems. If you can, it is best to back up your computer's registry before trying to make any changes. If you happen to make a mistake, you can then restore your registry to before any changes were made.

Step 1: Restart Your Computer In The Safe Mode

  1. When you restart the computer, press the F8 key continuously when it is starting.
  2. Select the 'Safe Mode' option under 'Windows Advanced Options' and press ENTER.

Step 2: Delete The Driver Files And The Spool Printer
When you are in Safe Mode, delete the driver files and the spool printer. To accomplish this, first start the Microsoft Windows Explorer. Next, delete each and every file and folders for the following:

C:\Windows\ System32\ Spool\ Printers

C:\Windows\ System32\ Spool\ Drivers\ w32x86

Step 3: Editing Your Registry
Warning! Keep in mind that serious problems can occur when modifying the registry if it is done incorrectly when using the Registry Editor and any other methods. These problems could lead to the need for the operating system to be reinstalled on your computer. Below is a basic outline for editing your registry. Look up each step in detail before attempting. Once they are done, disconnect the printer from the computer and restart your computer before plugging your printer back in.

  1. Remove Windows NT Sub Keys
  2. Remove the Registry Entries For The Default Print Monitors

Step 4. Reinstall Your Printer
Lastly, you will want to install your printer. Install it according to the manufacturer's instructions. When finished, try to print a test page on your ink or laser toner printer to see if your printer is successfully working.

*Alternate Quick Fix For Most Printers*

  1. Click on 'Start' and then 'Printer and Faxes'
  2. Right click on your printer and select 'Properties'
  3. Click the 'Advanced Tab'
  4. Uncheck the 'Enable Advanced Printing Features'
  5. Click 'OK' and then retry printing a test page
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