What is an ENERGY STAR printer?

31. July 2012 06:00 by Calvin Yu in Technology News, Troubleshooting and Printer Tips  //  Tags:   //   Comments (0)

Energy Star Like HD televisions and laptop computers, printers must earn the ENERGY STAR label by meeting energy-efficient requirements set by the Environmental Protection Agency. The EPA establishes its specifications based on a product's features, performance and overall energy efficiency. A test measures the product's energy consumption and performance, and a qualified product receives the label based on its Return on Investment (ROI) and features set forth by consumer demand.

ENERGY STAR compliant devices prevent or reduce greenhouse gas emissions, which trap heat in the atmosphere. The resulting effect from these emissions is global warming and rapid climate change. Some greenhouse gases occur naturally, but many factories and products emit the harmful gases that accelerate global warming. Using any ENERGY STAR certified printer means that the user actively takes part in reducing his or her carbon footprint on the Earth. The ENERGY STAR program covers both business and consumer products. In business, using ENERGY STAR products saves the company thousands of dollars each year. In addition, an ENERGY STAR approved printer is at least 25 percent more energy efficient than a non-compliant model. In fact, homeowners may save between $70 and $100 per year just by using ENERGY STAR certified products. Making small changes such as using an approved printer or installing energy-efficient light bulbs can increase these savings.

Not every printer has the ENERGY STAR label. These printers use more energy during printing, adding to the power bill each month. Since most printers remain powered on during the day, a business using non-compliant models wastes hundreds of dollars each year. Many of the newer ENERGY STAR printers have an automatic shutdown feature if the model is not in use. In addition, the printer uses less electricity to operate, saving the company money. According to the EPA, if all businesses in the United States used ENERGY STAR certified equipment such as printers and all-in-one devices, Americans could save nearly 3 billion kilowatts per year. Investing in ENERGY STAR models is smart for the business, home and Earth. These devices save money and reduce greenhouse emissions, which is good for everyone involved.

How to check your Epson Inkjet printer ink levels

25. July 2012 06:00 by Calvin Yu in Troubleshooting and Printer Tips  //  Tags:   //   Comments (0)

With an Epson inkjet printer, it is possible to check the ink levels without removing the cartridges. Regardless of whether it is a color or black and white inkjet printer, Epson provides a status monitor that indicates the remaining ink level in each cartridge. In just a few clicks, the status monitor shows whether or not it is time to purchase new cartridges.


EPSON Status Monitor 3 1. Epson StatusMonitor software ships with each Epson printer. Insert the CD into any laptop or desktop computer, and connect the printer using an available USB cord. If the printer did not include a CD, download the software directly from the Epson website.

2. In order to access the StatusMonitor program, open an application that allows printing options. After opening an application such as MS Word or a web browser, locate and click the "File" button at the top of the control bar.

3. Select "Print" or "Page Setup" from the drop-down menu. After the dialog box opens, click the "StatusMonitor" icon. Alternatively, click the "Utility" icon and then the "Epson StatusMonitor" button to reveal the display.

4. With the display open, click the "Update" button. Initially, the display indicates the current ink levels. However, clicking the "Update" button refreshes the display in case it shows inaccurate readings. This display shows the ink level of each cartridge installed in the printer.

Configuring the Automatic Monitoring Function

1. To configure automatic monitoring and ink level warnings, return to the "Print" dialog box, and click the "Utility" button.

2. Next, click the "Configuration" button. A new "Configuration" dialog box opens to reveal a list of settings. Here, it is possible to adjust the frequency of warnings and to set automatic ink level monitoring before printing.

Additional Information

In order to keep an Epson inkjet printer up-to-date, it is best to allow automatic updates for the device. Whenever possible, update the drivers for the specific Epson inkjet model. Having out-of-date drivers may cause unexpected results when printing or using the StatusMonitor software.

How do I warranty genuine OEM products?

21. July 2012 08:00 by Calvin Yu in Troubleshooting and Printer Tips  //  Tags:   //   Comments (0)

247inktoner.com sells both compatible and genuine OEM cartridges.  However, genuine products must be warranted directly through the manufacturer.  Below are phone numbers to the manufacturers:

• Canon - 800-OK-CANON

• Brother - 877-276-8437

• Epson - 800-444-1527

• HP - 800-474-6836

• Konica Minolta - 877-778-2687

• Lexmark - 800-438-2468

• Okidata - 800-654-3282

• Samsung - 800-726-7864

• Xerox - 888-339-7887


Common Samsung Laser Printer Error Codes

18. July 2012 08:00 by Calvin Yu in Troubleshooting and Printer Tips  //  Tags: ,   //   Comments (0)

Samsung When a Samsung printer displays an error code, most will usually be clueless on what it means. Many people lose or discard their manuals, so it may be impossible to locate them. Fortunately, the most common error codes, explanations and solutions can be found here.


If the fuser is not warming up properly, this code appears. Check all printer cables, and make sure there are no points missing.  In addition, if the printer is plugged into a surge protector, try plugging the printer directly into the wall.

Paper Jam

When paper is stuck in or close to the exit rollers, this message appears. The paper may be stuck to another sheet. If this is not the case, check the exit roller sensor. It may be damaged or misaligned. Try realigning the paper or roller sensor. If that does not work, the sensor must be replaced.


If there is a malfunction in the fuser, expect to see a code 50 on the display. It may appear because the fuser is not heating up. Turn the printer off for at least 15 minutes. Switch the power back on, and check the display for an error message. If the message appears again, a faulty fuser assembly or AC power component may be the culprit.

Media Tray Empty

When this message appears with a full paper tray, the printer's drivers may need to be updated. To do this, visit the Samsung site for the most recent update information.


Some print jobs may be too much for one printing run. If this message appears, the print job will overload the machine. Select the continue button, and try reducing the print load. Another option is to add more memory or use a print spooler.

Scanning Error

When this message appears, it always indicates a hardware issue. Try replacing the USB cable. In some cases, cheap cables may not be capable of transmitting the data the scanner needs.


This number indicates low toner levels. Fortunately, this is the easiest problem to solve. First, try taking out the cartridge and gently rocking and it forward and backward. This may help it complete the current print job, but a new cartridge will be needed promptly. For inexpensive and reliable compatible or genuine replacement cartridges, try us.

Toner Light On

If the toner light remains on after replacing a cartridge, a fuse error may be to blame. Try replacing the current component with a 50 mp fuse. The fuse is located on the front side of the cartridge. This error is usually only reported with the Samsung SCX-4216F device.  A cold restart of the printer may also help.

Missing Print

Some pages may come out with data missing. This usually happens because the paper size configuration is incorrect. Check the settings, adjust them if needed and try again.

Block Print

Pages may come out with blocks instead of regular text. This usually happens when trying to print from Internet pages. It happens because the printer does not recognize the page's font. Try re-installing all of the printer's relevant drivers. If this does not work, open the computer's printer folder. Select the device icon and choose properties. Find the advanced option, click on it and choose the print processor. Select a different graphics mode and try again.


Try these troubleshooting tips before calling a repair company or throwing the device away. Some problems may seem big, but they are easy to fix. When replacing cartridges, try our compatible Samsung cartridges which will save you up to 80% compared to genuine Samsung cartridges.

Why you should choose photo ink

15. July 2012 08:00 by Calvin Yu in Technology News, Troubleshooting and Printer Tips  //  Tags:   //   Comments (0)

After investing in a great inkjet printer and snapping hundreds of photos with your digital camera, you're probably ready to start printing them at home. You can save a lot of time and money by doing it yourself. If you want professional results, though, you need to invest in the right supplies. Nothing is more frustrating than printing a batch of photos at home and discovering that they look nothing like they do on the screen. One easy way to dramatically enhance the quality of your photo prints is by using special photo ink. Learn more about it below.

Print Brighter, Sharper Photos

When you print photos using standard printer ink, you're sure to be disappointed. In many cases, they just don't have the crispness and brightness that you get with photos that are printed by professional companies. For this reason, many people assume that there's no point in printing photos at home at all. By switching to special photo ink, you can achieve the level of quality that you've come to expect. There's no need to put up with slightly blurry, dull-looking photos. Photo ink costs a little more, but the extra expense is well worth it.

Get Higher Quality Results

Without using special photo ink, the printed copy of your photo probably won't look quite the way it does on your computer screen. It's aggravating to see a gorgeous image on your screen, print it out and discover that it just doesn't look the same. The main reason this happens is because standard printer ink simply can't do high-quality digital photos real justice. It's perfectly possible to print photos that actually look the way they do on the screen. The trick is to use top-notch photo ink. After trying it once, you will never go back to using regular ink.

Avoid Bleeding and Blurring

Have you ever printed a photo at home and ended up with a slightly blurry image whose colors bleed together? After all of that effort, results like these can be especially annoying. Some people assume that this happens because of low-quality paper. However, even the best photo paper in the world can't make up for low-quality ink. Photo ink is designed to adhere instantly to paper. It doesn't have a chance to blur, smear or bleed. As a result, it produces crisp, stunning photos each and every time. There just isn't a substitute for this type of ink.

Fading isn't an Issue

Another major problem with printing photos at home is that they tend to fade over time. At first, a photo print will look great. Even if it's not in direct sunlight, though, it will begin to fade. That's because standard printer ink isn't designed to stand the test of time. Photo ink is formulated to specifically address this issue. It produces photo prints that will continue to look as sharp and vibrant in a few years as they do on the day that they were printed.

Invest in Quality

Even after you pay extra for special photo paper and photo ink, you will still save a bundle by printing your photos at home. In addition to being cost-effective, it's a great way to get precisely what you want. With photo ink, you'll be able to whip up gorgeous, high-quality prints at a moment's notice. Whether you need a quick gift for someone special or have snapped an amazing photo and want to hang it on the wall immediately, photo ink will let you do so with ease. Before you know it, your home will be filled with gorgeous photos that you have printed yourself.   

Common HP Photosmart scanner problems

13. July 2012 06:00 by Calvin Yu in Troubleshooting and Printer Tips  //  Tags:   //   Comments (0)

Issues with technology and electronics are normal to experience, and scanners in the HP Photosmart series have their share of problems. It is important for users to recognize some common malfunctions and understand that there are easy solutions available. Having the ability to fix certain problems will help users avoid frustration and replacing the scanner. The most common issues with HP Photosmart scanners involve the software, operating system and mechanical parts.

Symptoms of software issues include inability to open the program, incompatibility errors and program crashes. Most of these problems are caused by installation errors or outdated software. If you think your scanner is experiencing problems with its software, you can follow the steps below.

  1. Make sure your computer is connected to the Internet and check for updates to your scanner's model.
  2. Download the appropriate updates and install them to your computer.
  3. If there are no updates, you may need to completely reinstall the software.
  4. Go to control panel and find the add/remove icon. Locate your scanner's software and click the uninstall button.
  5. After the uninstall process is complete, you will need to install the original software again. You can either use the CD that came with your scanner or download the software online.

Sometimes, problems can occur with the computer's operating system for both Mac and PC users. With this type of issue, the scanner's software will usually crash when saving or not open at all. You can check online for updated versions that are compatible with your operating system. If there are no updates, you may have to disable the startup programs in Windows or configure the scanner for Mac OS.

  1. To disable Windows startup programs, find msconfig.exe by typing it into the search bar in your start menu.
  2. Click the startup tab to view a list of all the programs that load when Windows boots up.
  3. Uncheck the programs that are interfering with your scanner software.

If you are running a Mac OS, you might experience application crashes when saving, white lines on your images or error messages indicating poor communication between scanner and computer. If there are no updates available, you will need to configure your scanner to the appropriate settings.

  1. Open the scanning application and find the settings tab.
  2. Change the file type to something other than JPEG because this format causes application crashes.
  3. You can change the image type, color, resolution and size until you find settings that will not interfere with the image quality.

Malfunctioning HP Photosmart scanners can make unusual noises while operating, and these sounds indicate a mechanical problem. You can troubleshoot by turning off the scanner and unplugging it from your computer and the power source. After waiting about one minute, plug everything back in and turn the scanner on. If the device continues to make the sound when you try the job again, it is best to contact technical support.

For flatbed scanners, dirty surfaces can cause images to appear blurry or contain streaks. You can easily clean the surface with a cloth and some regular window cleaner. It is important to remove the glass panel before attempting to clean it. Most HP Photosmart scanners' surfaces are connected by screws that you can remove with a screwdriver. Clean both sides of the panel and replace it while ensuring the screws are tight. Your images should come out clearer after performing this solution.

If you are unsure about the causes of your scanner's issues, it is best to reference the user manual or call technical support for further assistance.

How to configure your printer spool settings

10. July 2012 06:00 by Calvin Yu in Troubleshooting and Printer Tips  //  Tags:   //   Comments (0)

When a printer seems to lag while printing, it's usually because its spool file settings aren't configured properly. On Windows computers, the spool file is set to a default that works well for most users. However, in certain situations, tweaking these settings can produce more reliable and efficient results. Before delving into the ways in which you can optimize your printer's spool settings, you should get a clear idea about what a spool setting is in the first place. By understanding the basics of a printer's spool settings, you will have an easier time making it do what you need it to do.

What is Printer Spooling?

Spooling refers to the process of loading a document file to a computer's memory so that it is accessible to a printer. In general, this is done to increase efficiency and reliability. It is the default setting on Windows computers. When you check your printer's print queue, you are looking at the order in which the spooled files are to be printed. If you see a progress bar next to a file, it means that the spooled file is still being created. Spool files are temporary files. They are deleted after a print job is complete.

Accessing Your Computer's Printer Spool Settings

The specific area in which your computer's printer spool settings are located will depend on the version of Windows that you are using. However, a good place to start is the Control Panel. Seek out the printer properties dialog box. The printer spool settings section is usually located in the Advanced Settings area. There is no way to optimize or adjust your computer's spool settings without accessing this area. Another way to find it is by searching for "spool setting" on the Start Menu or in Windows Explorer.

Moving the Spool File

In some cases, printing is slower than usual because the computer has a hard time accessing the spool file. An easy way to find out whether or not that's the problem is by moving the spool file. In the spool settings dialog box, a default location for the file should already be listed. You should be able to input a new location. Before doing so, create a new folder in the drive or partition of your choice. For the sake of expediency, you should choose a drive or partition that the computer can access quickly. If your printer responds more quickly, you have solved the problem.

Adjust the Printer's Response Time

Another way to enhance the efficiency of a printer's spool settings is by adjusting how quickly it begins printing. It may seem obvious that the printer should begin as quickly as possible, but that's not always the best option. In the spool settings dialog box, your printer should already default to spool so that a program finishes printing faster. This means that it starts printing before the entire document has been spooled. If you regularly print massive documents, though, you might want to adjust it so that it only begins printing after the final page has been spooled. That way, the printer has full and complete access to the entire print file.

Eliminating Spooling

Finally, there should be an option to let applications print directly to the printer. In other words, you can eliminate the spooling process entirely. This isn't ideal because the application will be completely tied up until printing is complete. The efficiency of your computer will suffer while it is printing as well. However, it's something to keep in mind. You can always eliminate spooling temporarily and turn it back on later. In any case, you should always look at your computer's spool settings before you do anything else.

Multi-pass vs. single pass printing technology

30. June 2012 06:00 by Calvin Yu in Technology News, Troubleshooting and Printer Tips  //  Tags:   //   Comments (0)

When shopping for a new printer, you might be thrown off by terms like "multi-pass" and "single-pass." To an inexperienced person, these terms mean next to nothing. However, they refer to the way in which ink or toner is used and applied, and they can dramatically affect the amount of money that it will cost you to use your printer. As a result, it's well worth it to familiarize yourself with the main differences, pros and cons of each type of printing. While there is no "correct" option, most people strongly prefer one type of technology over the other. Learn more about single-pass and multi-pass printing below.

Single-Pass Printing

People are typically very concerned about the speed with which a printer can produce copies. That's especially true in office settings, where time is of the essence. Single-pass printing refers to printing that produces a completed copy in a single "pass." In other words, the page is fed into the printer, printed and ejected immediately from the other side. It doesn't spend any extra time in the printer because all of the ink is applied at one time. That may seem obvious, but it's an important distinction.

With single-pass printing technology, the cyan, magenta, yellow and black ink cartridges each have their own drums, which allows each to dispense ink at the same time. The obvious advantage of this is that it produces much quicker results. If fast printing is your chief concern, this may be the right option for you. These printers are also very reliable. One major drawback of single-pass printing technology is that it's more expensive than its multi-pass counterpart. There are multiple drums, and replacing them can be pricey. Furthermore, it's more expensive to buy ink for this kind of printer. However, it may be worth it to you because of the extra efficiency.

Multi-Pass Printing

As you can probably already guess, multi-pass printing refers to printing that involves multiple "passes" under a single drum. One drum can only dispense one type of ink at a time. To produce full-color results, a sheet of paper has to pass beneath the drum four separate times. With each pass, different colors of ink are dispensed. After feeding a single sheet of paper into a multi-pass printer, you'll notice that it sort of lingers inside the machine. That's because it has to pass through several different times.

The biggest drawback of multi-pass printing is the extra time that is involved. Because ink is dispensed four separate times, this type of printing takes four times as long. That is simply unacceptable to some people. Another problem is there's the potential for shifting, which can result in distorted images. Whether the cartridge or the sheet of paper shifts, the ink won't align and the end result will be inferior. The primary advantage of this type of printer is that it's a lot cheaper to own. There's only one drum, and the individual cartridges are generally a lot less expensive as well.

Choosing the Right Technology

At the end of the day, choosing between multi-pass printing and single-pass printing is going to hinge on whether time or expense matters more to you. If you absolutely need to have the fastest printing around, a single-pass printer is the way to go. If expense trumps speed, however, you should investigate multi-pass printers instead. Although both types of technology produce similar results, there's the potential for distorted images with multi-pass printing. That is yet another point that you should keep in mind while deciding between the two. In the end, it all boils down to time and money.

Step by step instructions for cleaning an inkjet printhead and cartridge

25. June 2012 08:00 by Calvin Yu in Troubleshooting and Printer Tips  //  Tags:   //   Comments (0)

Inkjet Printheads After spending money on an inkjet printer, you'd probably like to keep it working well for a long time. Today's inkjet printers are generally quite resilient. Very little routine maintenance is needed. However, there are a few small exceptions. Two common issues can negatively impact the quality of the copies that are produced by your printer. Clogged ink cartridges and print heads result in streaked, inferior print jobs. These problems don't go away on their own. If you're experiencing either problem, don't worry: With a few simple steps, you can correct the problem and enjoy top-quality printing again.

Cleaning Printer Cartridges

If you don't print very regularly, a single ink cartridge will probably last for a very long period of time. Every few months or so, you're going to need to clean your printer's ink cartridges to keep them from becoming clogged and inefficient. This doesn't mean that you have to get out a cleaning cloth and clean them by hand. Your printer should be able to do all of the work for you. In fact, you probably won't even need to crack open the manual. Steps for cleaning a printer's ink cartridges are as follows:

  1. Navigate through your computer's start menu to the Printer & Faxes section.
  2. A list of your available printers should appear. Right-click on the appropriate one.
  3. Select the "Properties" option.
  4. Within the printer properties dialog box, you should find a section for cleaning options. Click over to that section.
  5. Look for an option that says something like "clean printer cartridges." Follow the step-by-step instructions.
  6. If you're unable to find an option for cleaning your printer's ink cartridges, use the software that was included with your computer. It should include such an option. If all else fails, consult the owner's manual for your inkjet printer.

Cleaning Print Heads

Before you can successfully clean the print head on your inkjet printer, you need to figure out where it is. In some cases, it is a part of the actual printer. The print head can't be removed easily, and it is prohibitively expensive to replace. In other cases, it might just be built right into the printer's ink cartridges. In that case, the quickest and easiest way to deal with a serious clogging issue is to simply replace the printer's ink cartridges.

As with cleaning the ink cartridges, there should be an option for cleaning your printer's print head. You should be able to find it within the same menu that is featured in the above step-by-step instructions. However, using the "clean print head" function may not be good enough. Step-by-step instructions for giving your printer's print head an extensive cleaning are as follows:

  1. Remove the ink cartridge.
  2. Pour five to 10 drops of isopropyl alcohol into the area where the ink cartridge normally goes.
  3. Replace the ink cartridge.
  4. Run the computer's "clean print head" function. You should also be able to find this option within the software that came with your printer.
  5. You will have to run the cleaning function several times, but it should result in a completely clean print head and clear, legible printing.

If it seems like you deal with clogged ink cartridges and print heads quite often, you might not be using your printer regularly enough. Set a reminder to print at least a few test pages a few times per week. If your printer isn't used often enough, the ink dries up and clogs its print head and its ink cartridges. If you refill your own ink cartridges, always run the "clean ink cartridges" function immediately after refilling them. With these tips in mind, your printer should produce top-notch results whenever you need them.

Common problems when trying to print using Windows

22. June 2012 06:00 by Calvin Yu in Troubleshooting and Printer Tips  //  Tags:   //   Comments (0)

Sooner or later, most Windows computer users experience problems when trying to print images or documents. The printer may cover several pages with garbled characters, falsely claim to run out of ink or simply refuse to print. A few of the most common problems involve drivers, print settings and the cancellation of print jobs.

Many printing problems occur when the user connects a new printer to a Windows computer. Occasionally, Windows will recommend and install the wrong print driver. It is best to use a driver from the manufacturer's website or CD-ROM. If the correct driver cannot be found, use a driver for an earlier model from the same manufacturer and series.

It's also possible that the previous printer is still selected by default. Unless the old printer remains connected to another port, consider going into the Control Panel and removing its driver from the system. Otherwise, set the new model as the default by right-clicking its Control Panel icon and selecting "Set as default."

Problems can also occur when the printer is set to use supplies that it does not contain, such as legal size paper or color ink. This may cause it to malfunction or trigger false error messages. After selecting "Print" from the "File" menu, click the "Properties" button. Next, verify that all of the printer's settings are correct.

Sometimes it becomes necessary to cancel a print job; the wrong settings may have been used or the printer might be malfunctioning. First, try using the printer's controls to cancel the print job. Some printers have "Cancel" buttons. Microsoft suggests turning the printer off momentarily; this may cancel all printing.

If these methods don't work, try to stop the print job from within Windows. To cancel one document, right-click it in the print manager and select "Cancel printing." To remove multiple print jobs, you can click "Purge print jobs" under "Printer." A more elaborate method involves clearing the print spool; see Microsoft support document 946737.

A variety of other software-related printing problems can occur in Windows. An effective catch-all solution is to turn off the printer and the computer for a moment. Also, consider using the printer's self-test function to confirm that the problem isn't actually being caused by a cable, ink cartridge or hardware failure.

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